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The Technology Spot provides annual maintenance agreements for basic computer maintenance, network server maintenance, and local/wide area network maintenance. We will provide guaranteed four (4) hour or less response times for telephone support Monday through Friday between 8:00 a.m. and 5:00 p.m., excluding holidays, and guaranteed no later than next business day service for those emergency situations which require immediate on-site assistance.
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General Computer Support The Technology Spot will also provide general consulting services to advise and recommend various technology strategies to management. This will include recommendations on critical software and hardware upgrades, meeting with appropriate staff to determine general computer needs, and assistance with staff training and technology implementation issues.
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Computer Hardware Support The annual hardware maintenance contract includes diagnosis and repair of all defective hardware. When applicable, The Technology Spot will work with you to obtain all parts under any manufacturer's warranty still in effect. If no warranty is in effect on the failed equipment, you will be responsible for the cost of replacing the equipment as needed. The preventative maintenance program includes general preventative maintenance of each computer twice per year. Each six month check-up shall include visual inspection of all parts and external connections, and completion of a general PC health check using software provided by The Technology Spot as part of this agreement.
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Network Support Services The annual network maintenance contract for your network can include network setup and configuration, file and printer access, Internet configuration and support, and general network support to maintain the network as it is currently configured in good working condition. The Technology Spot will also work with any industry specific application vendors to resolve any problems related to the network. |
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Support Contract Fee Schedule Contract prices will vary, depending on the type of support desired and complexity of your environment. |
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IT Support